Privacy Policy
Last Updated: August 31, 2026 • Effective Date: August 31, 2026
Builders Bid with AI assistant (“Builders Bid”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our web application, mobile apps, estimating tools, voice walkthrough features, visual defect detection services, and payment processing integrations (collectively, the “Service”).
1Information We Collect
We collect information you provide directly to us, information collected automatically during your use of the Service, and information from third-party integrations:
Contractor & Account Data
Full name, company name, trade specialty, business address, email address, phone number, licensing credentials, custom logo, and login credentials.
Job Photos & Visual Condition Media
Photographs and visual assets uploaded for damage assessment, defect detection, room measurements, and estimate itemization.
Voice & Audio Walkthrough Data
Live microphone audio streams and recorded contractor voice walkthroughs processed solely for real-time speech-to-text estimating and line-item extraction.
Payment & Billing Information
Billing details and transaction history. Payment card numbers and bank accounts are processed directly by Stripe Connect and are never stored on our servers.
2AI & Multimodal Processing Transparency
How Your Photos and Voice Streams are Processed by Artificial Intelligence:
- No Unauthorized Model Training: Your uploaded customer photos, project blueprints, client addresses, and voice recordings are processed via enterprise API endpoints and are not used to train public foundation AI models.
- Ephemeral Audio Streaming: Voice walkthrough audio streams are processed in real-time to extract line items and are discarded after transcription completion.
- Spatial Bounding Box Metadata: Visual defect annotations (coordinates, tags, damage severity) remain your exclusive intellectual property and project record.
3Financial & Payment Processing Security
Builders Bid with AI assistant integrates with Stripe, Inc. (“Stripe”) to facilitate secure client deposit collection and contractor direct payouts:
• PCI-DSS Level 1 Compliance: All credit card details, debit cards, and bank credentials are handled directly within Stripe’s certified secure infrastructure.
• Zero Sensitive Financial Data Stored: Builders Bid with AI assistant does not collect, process, or store raw credit card numbers, CVVs, or bank account passwords on our servers.
• Transaction Metadata: Builders Bid with AI assistant receives transaction confirmation metadata (e.g. transaction ID, amount, timestamp, platform fee) solely to maintain project accounting records and estimate statuses.
4How We Share Your Information
We do not sell, rent, or monetize your personal information. We share data only with verified service providers necessary to operate our platform:
- Cloud & Database Hosting: Supabase and Vercel for encrypted database storage and API hosting.
- AI Infrastructure: Google Cloud / Google GenAI for multimodal spatial defect analysis and audio transcription.
- Payment Gateways: Stripe Connect for deposit routing and merchant processing.
- Legal & Compliance: When required by lawful court order, subpoena, or to protect our legal rights against fraud or abuse.
5Security & Data Retention
We implement industry-standard administrative, technical, and physical safeguards to protect your data, including TLS 1.3 encryption in transit and AES-256 encryption at rest. We retain account information for as long as your account remains active or as needed to comply with tax and statutory accounting obligations.
6Your Privacy Rights & Controls
Depending on your jurisdiction (including California CCPA/CPRA and European GDPR), you hold the following rights:
Right to Access
Request a copy of your stored project data and estimates.
Right to Deletion
Request full purge of your account, photos, and records.
Data Portability
Export your estimates, client quotes, and PDFs in JSON/PDF format.
Contact Our Privacy Team
If you have questions, privacy requests, or concerns regarding this Privacy Policy, please contact us at:
Builders Bid with AI assistant Privacy & Legal Office
Email: privacy@buildersbid.ai
Support: support@buildersbid.ai